Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Installation/Maintenance/Repair
• IT/Software Development

Skills And Tools:

Application SupportSQLBack-End DevelopmentOracleDatabasesEnglishAPIs

Job Description

• Monitor, troubleshoot, and resolve backend application issues to ensure minimal downtime. 
• Provide second-line support for backend systems, including databases, APIs, and server-side components. 
• Collaborate with developers to identify root causes of technical problems and implement solutions. 
• Perform application deployments, upgrades, and patch management. 
• Document technical issues, solutions, and maintain a knowledge base for recurring problems. 
• Assist in performance tuning, optimization, and capacity planning for backend systems. 
• Support integration with internal and external systems and ensure data integrity. 
• Participate in testing new backend features, updates, and releases. 
• Ensure compliance with IT policies, security standards, and best practices.

Job Requirements

Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field. 
   

Prior Work Experience:
 

• 1-3 years of experience in backend application support, preferably in finance or banking sector.
• Strong knowledge of backend technologies, databases (SQL, Oracle, etc.), APIs, and server environments. 
• Experience with troubleshooting backend applications, logs analysis, and performance monitoring tools. 
• Basic scripting or programming skills (Python, Java, or similar) are a plus. 
• Knowledge of financial systems or microfinance platforms is advantageous.
   

Language Proficiency: 

• Fluency in both spoken & written English & Arabic language is required. 
   

Skills & Abilities: 

• Strong analytical and problem-solving skills to resolve complex backend issues. 
• Proactive approach in identifying potential issues and implementing preventive measures.
• Good communication and interpersonal skills to collaborate with IT, business units, and external vendors. 
• Ability to work under pressure, prioritize tasks, and manage multiple incidents simultaneously. 
• Detail-oriented with strong documentation skills. 
• Ability to learn quickly and adapt to new technologies and system updates

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