Job Description

• Lead end-to-end process improvement projects using Lean, Six Sigma, and other quality frameworks.
• Map current processes (As-Is) and design improved workflows (To-Be).
• Identify inefficiencies, bottlenecks, and areas of waste across operations.
• Conduct root-cause analysis (RCA) and implement corrective and preventive actions (CAPA).

 

• Define KPIs and performance metrics for business processes.
• Monitor process performance and generate dashboards and continuous improvement reports.
• Present findings and recommendations to management

 

• Ensure processes comply with internal policies, SLAs, and regulatory requirements.
• Develop and update SOPs, process documentation, and guidelines.
• Support audits and follow up on action plans.
   
• Collaborate closely with cross-functional teams (Operations, HR, IT, Finance).
• Facilitate workshops, brainstorming sessions, and Kaizen events.
• Provide coaching to team members on process improvement methodology.

 

• Manage multiple projects simultaneously, ensuring they are delivered on time and within scope.
• Track project milestones, risks, and deliverables.

 

 

Job Requirements

 

• Bachelor’s degree in Business Administration, Engineering, Management, or related field.
• Lean Six Sigma certification (Green Belt minimum; Black Belt is a plus).
• 3–5 years of experience in process improvement, operations excellence, or quality management.
• Experience in BPO / Telecom / Shared Services is preferred.

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