t the Company:

• Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide and over 35,000 employees across 85 operational centers, Intelcia aims to be among the top 10 global outsourcing players by 2025.

About the Role:

• The IT Support Specialist will be responsible for providing technical support to employees and resolving any IT-related issues. they will also be responsible for analyzing, testing, troubleshooting, and evaluating existing network systems, performing network maintenance to ensure networks operate correctly with minimal interruption

Responsibilities:

• Install and configure software and hardware components of computer and network systems, ex: OS, software, networks, printers and scanners.
• Perform diagnostic tests and maintenance procedures.
• Verify functionality of hardware and software components.
• Troubleshoot PCs and CeBoxes (Digital PCs) issues.
• Troubleshoot hardware and software issues onsite, remotely and via phone.
• Manage users’ accounts on WindowsNT (add, delete, edit & reset password) in Active directory (AD).
• Solve any basic network issues for users (Hardware – Software).
• Configuring and moving SW ports from VLAN to another VLAN.
• Other assigned duties as requested.

Qualifications:

• 2 years experience as an IT Specialist.
• Strong knowledge of computer systems, networks, and software applications
• Strong troubleshooting and critical thinking skills.
• Expertise in managing multiple tasks.
• Very good command of the English language, with very good verbal and written skills.
• MCSA, CCNA or ICDL Certificate is a plus.
• Seniority Level
• Entry level

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