Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support
• Quality

Skills And Tools:

Customer ServiceCommunicationProblem SolvingTeamworkTime ManagementCustomer SupportCustomer SatisfactionCustomer Care

Job Description

• Provides accurate, efficient and quality services that exceeds customers’ expectations
• Adheres to escalation procedures of handling customer complaints at all times
• Maintains a high degree of responsibility towards customer confidentiality
• Handles warranty and out of warranty customers through informing them with their rights and duties
• Performs other related duties
• To provide accurate, efficient and quality services that exceeds customers’ expectations.
• Impacts on the revenue and profits of the company and customer satisfaction
• Affects cost of repair which has direct impact on maintenance revenue

Job Requirements

• Communication Skills
• Presentation Skills
• Team work
• Flexibility 
• Know-how on how to deal with internal & external customers.
• Sales skills
• Awareness of front-end business cycle
• Understanding Customer Satisfaction and its impact on Business
• Understanding   strategic relations with suppliers
• How to deal with customers complaints and problems

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