Job Details

Experience Needed:More Than 1 Year

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Communication skillsCommunicationCustomer ServiceOrganizingNegotiationITresposive

Job Description

 

• To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
• Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
• To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
• To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
• To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
• To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
• To provide support for the team on daily subtasks & projects as to identify your next area of growth
• To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service

Job Requirements

• Structured thinking & organizational skills
• Be responsible & efficient
• Self-motivated with demonstrated flexibility & adaptability in intense situations
• Strong oral, written & verbal communication skills in English
• Commercial awareness
• Early graduate with a Business background
• Basic knowledge of relevant IT system

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