Job Title : IT Support Specialist

Job Purpose :

Providing end-user support is a daily responsibility for IT Specialists. They need to communicate solutions effectively, resolve technical issues, and improve user satisfaction.

Key responsibilities :

• Troubleshoot and resolve technical issues for end-users, assisting with hardware, software, and network problems.
• Install, update, and maintain computer systems, software, and hardware, including servers and workstations.
• Provide support through various channels like phone, email, chat, or in-person, often using helpdesk or ticketing systems.
• Manage access, system permissions, and contribute to the overall security of the computing environment.
• Support internal IT projects and system rollouts.

Qualifications :

• Bachelor's degree in computer science, information technology, or similar.
• Fluent in English (writing and speaking).
• 2-4 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
  

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