ABOUT TURPAL

Turpal is a Dubai-based, remote-first travel tech startup transforming the way Travel Companies offer services to their travelers.

Thanks to Turpal, travel companies (tour operators, travel agents, OTAs, and destination management companies, among others) boost their revenues (increase direct sales, boost up/cross-selling) while offering an improved experience to their travelers.

About the role:

The Customer Operations Specialist's primary responsibility is to ensure the seamless onboarding of new customers and provide ongoing support throughout the process. Candidates should be passionate about technology and possess excellent bilingual communication skills in English and Arabic.

Key Responsibilities:

- Manage smooth delivery and implementation of Turpal’s products for new customers

- Organize and lead virtual customer training sessions for system proficiency

- Provide continuous support and troubleshooting post-implementation

- Create and update training materials in English and Arabic

- Act as the primary contact for customer inquiries

- Work with the development team to integrate client feedback and enhance systems

- Stay updated on product features

- Ensure high-quality service across multiple customer accounts

Requirements:

- Fluent in English and Arabic

- 3-5 years of experience in customer-facing roles in tech products/services/SAAS

- 3-5 years of experience in B2B tech products/services

- Experience working in a remote setup

- Proficient in using customer operations systems (CRM, ticketing systems, etc.)

- Bachelor's Degree

- Strong communication skills, capable of simplifying complex information

- Excellent problem-solving and critical thinking abilities

- Highly organized with the capability to juggle multiple tasks

- Nice to have: exposure to the travel industry

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