Job Details

Experience Needed:0 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Soft SkillsSalesProblem SolvingCustomer serviceEnglish communicationTime management

Job Description

• Deliver prompt, accurate, and courteous support to English-speaking customers via phone, email, and chat channels.
• Resolve customer inquiries, complaints, and technical issues efficiently while maintaining a high level of customer satisfaction.
• Document all customer interactions and solutions in the company’s CRM system with attention to detail and accuracy.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.
• Educate customers on products, services, and self-service options to enhance their experience.
• Follow established procedures and guidelines to ensure compliance with company policies and industry regulations.
• Identify recurring issues and provide feedback to management for process improvement.
• Meet or exceed individual and team performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Participate in ongoing training sessions to stay updated on product knowledge and best practices.
• Contribute to a positive, team-oriented work environment by sharing knowledge and supporting colleagues.

Job Requirements

• 0-3 years of experience 

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