ACC is hiring an Operations Team Leader for English account.

Role Description

The Operations Team Lead will be responsible for the following:

• managing day-to-day operations.
• ensuring customer satisfaction,
• analyzing data and generating insights,

managing a team of individuals, and facilitating effective communication within the team and with clients.

Qualifications

• Bachelor's degree, 5 years or longer experience with a large customer service center; two-year or longer experience in call center service team management and on-site management;
• Proficiency in Microsoft Office;
• Patience, a strong sense of service and responsibility;
• Resilience under work pressure and smooth adaptation to customer schedule.

For more information, send your CV to 01501969794 mentioning TL in the message

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