Job Details

Experience Needed:1 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Not Specified

Salary:Confidential

Job Categories:

• Banking
• Customer Service/Support
• Operations/Management

Skills And Tools:

English CommunicationCustomer ServiceActive ListeningProblem SolvingTeamwork

Job Description

• ● Handle inbound and outbound calls for English-speaking accounts, providing exceptional customer service and support.
• ● Resolve customer inquiries, complaints, and requests efficiently and professionally.
• ● Accurately document customer interactions and update account information in the system.
• ● Follow established scripts, guidelines, and procedures to ensure consistent service delivery.
• ● Meet or exceed individual and team performance targets, including call handling time and customer satisfaction metrics.
• ● Collaborate with team members and supervisors to address complex issues and escalate when necessary.
• ● Maintain up-to-date knowledge of products, services, and promotions relevant to assigned accounts.
• ● Adhere to company policies, data privacy regulations, and quality standards at all times.
• ● Participate in ongoing training and development sessions to enhance skills and service quality.
• ● Provide feedback and suggestions for process improvements to enhance the customer experience.

Job Requirements

• ● 1-3 years of experience in a call center, customer service, or related role.
• ● Excellent verbal and written communication skills in English.
• ● Ability to work full-time, under pressure, and in a fast-paced office environment.
• ● Strong problem-solving abilities and attention to detail.

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