Social Media Community Manager | Engagement & Moderation Specialist

Social Media Community Manager | Engagement & Moderation Specialist
نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : Not Mentioned
المكان : Egypt

Job Description

Roles & Responsibilities

- Monitor and moderate social media communities (Facebook, Instagram, TikTok).

- Engage with followers through comments, stories, and user-generated content.

- Escalate critical feedback, complaints, or crises to Marketing Executives.

- Build relationships with loyal customers and influencers.

- Organize online contests and engagement activities.

Desired Candidate Profile

Response time to comments & community posts.

- Engagement rate from community-driven content.

- Number of UGC leveraged monthly.

- Positive sentiment ratio.

- Crisis resolution time.


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