Smile Link Dental Laboratory is a leading dental laboratory committed to providing top-quality services and products to dental professionals. As we expand to meet the growing demand for our services, we are seeking a highly motivated and customer-oriented Call Centre/Receptionist (UAE National) to join our team.

Key Responsibilities:

• Greet and assist visitors and clients in a professional and courteous manner.
• Answer incoming calls, direct inquiries to the appropriate departments, and provide general information about services.
• Schedule appointments and follow up with clients as needed.
• Handle client concerns and inquiries, providing prompt and effective solutions.
• Ensure the front desk is organized and maintained at all times.
• Manage office correspondence, including emails and faxes.
• Assist in coordinating meetings, appointments, and other administrative tasks as needed.
• Support the dental lab team with various administrative duties.
• Maintain confidentiality and adhere to company policies and procedures.

Qualifications:

• UAE National with a family book.
• Minimum of 1 year of experience in a receptionist or customer service role.
• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
• Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Fluency in English and Arabic is a must.
• A background in the dental industry is a plus but not required.
• A positive, professional demeanour with a strong commitment to customer service.
• Ability to work independently and collaborate effectively as part of a team.

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