Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:6000 To 8000 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer ServiceCRM SoftwareTeamworkProblem SolvingHotel Booking

Job Description

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
• Coordinate with internal teams to ensure client requests and service requirements are met efficiently.
• Monitor and track customer service interactions, maintaining accurate records and documentation.
• Facilitate smooth communication between hotel partners and clients to ensure high satisfaction levels.
• Assist in developing and implementing customer service policies and procedures to enhance service delivery.
• Identify recurring issues and collaborate with relevant departments to implement effective solutions.
• Support the onboarding process for new clients, ensuring a seamless transition and positive initial experience.
• Prepare and deliver regular reports on customer service metrics and feedback to management.
• Participate in training sessions to stay updated on hospitality industry best practices and company offerings.
• Contribute to a positive and collaborative team environment, supporting colleagues as needed.

Job Requirements

• 1-2 years of experience in customer service, hospitality, or a related field.
• Excellent verbal and written communication skills in both English and Arabic.
• Strong organizational and time-management abilities.
• Demonstrated problem-solving skills and attention to detail.
• Ability to work effectively in a fast-paced, office-based environment.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to handle sensitive information with discretion and professionalism.
• Strong interpersonal skills and the ability to build rapport with diverse clients.
• Willingness to participate in ongoing training and professional development.

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