Job Description
Roles & Responsibilities
Customer Interaction & Service: Greet and welcome customers promptly and professionally. • Understand customer needs and recommend appropriate services. • Provide accurate service estimates and explanations of services. • Upsell additional services (e.g., brake pad replacement, filters, suspension, fluid flushes) when appropriate. Operational Management: • Supervise the workflow in the service bays to ensure efficiency and timely completion of jobs. • Assign tasks to technicians based on skillset and workload. • Monitor quality control and ensure all services are performed to company standards. • Oversee cleanliness and organization of the facility, including reception and wash bay. Team Leadership: • Motivate and support technicians to meet daily service goals. • Provide training, feedback, and coaching to team members. • Maintain a safe and positive work environment. Administrative Duties: • Maintain accurate records of customer interactions, services performed, and inventory usage. • Generate daily service reports and update management on branch performance. • Ensure all health, safety, and environmental policies are followed.