We are looking for an Applications Support Engineer (Level 3) to join the team.

We expect the Applications Support Engineer to:

• work closely with Support, QA and Development teams for setting up, configuring and maintaining new and existing applications as part of the infrastructure
• deploy, install, configure and maintain sophisticated Trading/Finance and related software
• configure bare metal & сloud instances to host various types of applications
• work on the administration of UNIX/Linux OS – installation, configuration and maintenance
• administrate UNIX/Cloud infrastructure – installation, configuration and maintenance
• deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc.
• make key decisions for scalability, reliability and accessibility
• install and manage in-house developed and external well-known monitoring systems
• work with the GIT repositories
• implement automation activities in order to get rid of routines
• suggest improvements to the technical side of applications/environments as well as to the internal support processes in order to facilitate the maintenance of applications, monitoring of automated routine procedures and interaction between departments
• be proactive in identifying and troubleshooting problems in testing and production environments, (generating solutions and bug reports when required) and monitoring network and systems health and status, and continuously making improvements
• solve critical problems in applications’ configuration and environments these applications reside on (multicast routing/latency issues/packet loss/etc.) and in Systems, platforms and data such as: unavailability/ outage/ inconsistency/ misconfiguration/ data delays/ etc.)
• communicate with clients and partner companies’ engineers on technical subjects
• participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer issues
• guide and mentor Tier II engineers
• share knowledge within the team and across other teams

Must-have skills: 

• 3+ years of experience in UNIX/Linux administration
• experience working as a Tier III Support engineer
• strong experience with OS-level administration on Linux and/or UNIX
• experience in Amazon compute cloud
• hands-on scripting experience with Bash, Python, and/or Groovy
• experience with configuring CI/CD pipelines
• in-depth knowledge of TCP/IP and ISO/OSI stack
• experience in working with Apache, Nginx, HAproxy, Envoy, etc
• experience with networking (routing, IP, TCP, UDP, DNS) and Cisco
• experience with monitoring and logging tools (Zabbix, Elasticsearch, or OpenSearch, Grafana, Kibana, Dynatrace, Prometheus, etc.)
• know how to read and analyze errors in applications
• strong ability to troubleshoot and solve problems using analytical skills
• an ability to handle multiple tasks and projects simultaneously
• understanding of ITIL processes and routines
• Good command of English (written and verbal)

Nice-to-have skills: 

• knowledge of IP Multicast (RP, PIM, IGMP)
• experience in cluster technologies and high availability systems
• experience with SQL-like command language
• experience with Ansible
• knowledge of Java programming language
• experience with trading/exchange/risk management software usage
• experience with Atlassian software (JIRA, Confluence, FishEye, etc.

Care for the employees is one of dxFeed's core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Work Regime Flexibility benefits: 

• Possibility of hybrid/remote work mode,
• Flexible working hours,
• Work From Anywhere Program.

Health and recreation benefits: 

• Fully paid additional wellness days (3 unwell days per year),
• Medical insurance for the employees and children,
• Reimbursement of fitness / Urban Sports Club Membership,
• Meal allowance (Coverflex Card),
• Flexpay system (Coverflex).

Facility benefits: 

• Modern office with new equipment,
• PlayStation, table football, and musical instruments in the office,
• Parking spaces/transport reimbursement,
• Free drinks and snacks.

Community benefits: 

• Teambuilding activities,
• Corporate parties,
• Football Club,
• Music club,
• Speakers' club,
• Free admission to corporate external events,
• Possibility of joining conferences and professional fairs,
• Personal branding development support.

Professional training benefits: 

• English language courses,
• Local language courses for foreign employees,
• Unlimited access to self-learning platforms,
• Certification opportunities,
• Mentorship Program.

Social benefits: 

• Parental bonus,
• Pension plan (Coverflex),
• Referral bonus,
• Blood donation paid leave

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