Job Description

Location: Remote (Dubai-based timezone required)

Reports to: Managing Director

Company: DXB Sports Massage

Start Date: September 2025

Salary: AED 4,500/month (with performance-based commissions available)

Who We Are

We’re a Dubai-based mobile sports massage provider working with athletes, gym-goers, and busy professionals. We deliver expert recovery wherever our clients are — in gyms, homes, events, or pop-ups. Our goal is to make high-quality sports massage accessible, consistent, and a regular part of every client’s performance routine. We’re known for our reliability, attention to detail, and polished, personal client service.

👋 About the Role

You’ll be the first point of contact for all our clients — managing communication, bookings, therapist schedules, and day-to-day operations through WhatsApp, email, and calendar tools. This is a high-performance remote role where strong communication, speed, and attention to detail are essential. It is also expected that you have a base experience in sales and up-sell.

You’ll coordinate between management, therapists, and clients. You’ll handle rebookings, package usage, follow-ups, and flag any issues before they become problems. We need someone who can think ahead, follow through, and take ownership of their lane — without needing to be micromanaged.

🧩 Key Responsibilities

Client Communication & Sales

• Respond promptly and professionally to client messages via WhatsApp, email, and phone
• Guide clients on services, pricing, therapist details, and appointment options
• Encourage rebookings and promote packages with a light-sales approach
• Send feedback requests after sessions and follow up to support retention
• Ability to handle objections and negotiate whilst thinking on your feet.

Scheduling & Coordination

• Manage daily therapist calendars using Google Calendar and Acuity
• Coordinate appointment times clearly with both clients and therapists
• Update schedules throughout the day as bookings change or issues arise
• Flag potential overlaps, gaps, or concerns ahead of time

Daily Admin & Operations

• Complete daily checklists: confirm appointments, log payments, track package redemptions
• Maintain clear and accurate records in Google Sheets
• Submit daily summaries or notes when required
• Ensure booking flows are clean, with no double-ups or missed steps
• Track client statuses and provide useful notes for therapist context

Event Support (Occasional In-Person)

• Attend corporate activations, sports events, or wellness pop-ups when needed (advance notice provided)
• Assist with setup, check-in, and on-site coordination
• Represent the brand in a professional, friendly manner

🛈 Note: Event days are compensated with a day off in lieu (not additional pay)

⚙️ Tools You’ll Use

• WhatsApp (primary communication)
• Gmail (formal correspondence)
• Google Calendar + Acuity (real-time scheduling)
• Google Sheets (tracking and admin logs)
• Canva (optional) — for creating simple visuals/promos if needed

⏰ Working Hours

• 6-day workweek; Monday to Friday, plus one weekend day (pre-agreed)
• 8:00 AM to 6:00 PM, including a 1-hour break
• Real-time responsiveness required during working hours
• Event days will be scheduled in advance and compensated with a day off in lieu

Skills

💡 Who We’re Looking For

This isn’t a basic admin job. We’re looking for someone sharp, confident, and structured — someone who knows how to keep things running and communicate with both clients and internal teams.

You must be:

• Fluent in English — both in writing and speech (clean, clear, and error-free)
• A natural communicator who leads conversations and doesn’t sit around waiting for instructions
• Experienced — at least 5 years in admin, coordination, receptionist, or client-facing roles
• Comfortable working with both leadership and team members — able to report up and communicate down smoothly
• Organised to a fault — checklists, logs, follow-through… it’s all second nature to you
• Someone who documents everything properly — including your own handovers and notes
• Able to identify missing context and ask smart questions — not flood chat with noise, but pinpoint gaps
• Autonomous — you don’t need to be spoon-fed or reminded to get things done
• Detail-obsessed — if something’s off, you spot it
• Energised by helping systems improve — not just reacting, but taking initiative

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