Responsibilities:

• Elicit guest feedback and preferences to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines
• Promote and sell companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure accounting and auditing practices are in line with company policies and governmental requirements
• Lead and coach the team towards achieving exceptional guest service and colleague satisfaction results

Requirements:

• Degree in hospitality field
• Previous experience in Front Office Department within a hotel
• Fluency in written and spoken English
• Impeccable personal presentation and problem-solving skills

Key Competencies:

• Up-selling and maximizing revenue techniques
• Service-oriented attitude
• Effective communication and teamwork skills
• Adaptability and customer focus
  

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