Job Description

Overview of the Role

We are seeking a dedicated and customer-focused Service Advisor to join our Aftersales team. The Service Advisor will play a crucial role in ensuring customer satisfaction by managing service appointments, providing accurate job estimates, and delivering exceptional service experience

What You Will Do

•  Greet customers promptly and with a smile

•  Record customer requests and collect accurate symptoms of complaints

•  Provide detailed explanations of the work to be performed and the associated costs

•  Follow up on jobs in the workshop and get approvals for additional repairs

•  Ensure timely delivery of vehicles and explain invoices to customers

•  Promote value-added services and achieve revenue targets

•  Resolve customer complaints and ensure positive ownership experiences

•  Conduct post-service follow-ups to ensure customer satisfactio

Skills

Required Skills to Be Successful

•  Diploma in Automobile/Mechanical Engineering

•  At least 3 years of experience as a Service Advisor or Service Consultant in a reputable automotive dealership

•  Proficiency in MS Office and dealer management systems (DMS)

•  Strong administrative competence and the ability to handle customer interactions effectivel

About the Team

Our Aftersales team is dedicated to providing top-notch service to our customers. We work collaboratively to ensure that every customer leaves with a positive experience. The team is committed to achieving high customer satisfaction scores and meeting revenue targets

What Equips You for the Role

•  A proactive approach to resolving customer complaints and ensuring customer satisfaction

•  Strong analytical, communication, and interpersonal skills

•  Technical competence to understand customer needs and requirements

•  Ability to achieve high customer satisfaction scores and revenue target

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