Job Details

Experience Needed:0 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

English communicationCustomer serviceProblem-solvingActive listeningConflict resolutionAttention to detail

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, and chat in English.
• Resolve customer issues efficiently by identifying problems, researching solutions, and guiding customers through corrective steps.
• Document all customer interactions and maintain accurate records in the company’s CRM system.
• Collaborate with team members and other departments to resolve complex or escalated issues.
• Provide product and service information to customers, ensuring clarity and accuracy.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
• Identify recurring customer issues and provide feedback to management for process improvement.
• Adhere to company policies, procedures, and quality standards in every customer interaction.
• Participate in ongoing training and development sessions to stay updated on products, services, and best practices.

Job Requirements

• Fluency in English, both written and spoken, with excellent communication skills.
• Previous experience in customer support, customer service, or a related field is preferred.
• Ability to work full-time, part-time, or under a flexible schedule as required.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Proficiency in using computers, CRM systems, and standard office software.
• Demonstrated ability to work effectively in an office-based environment.
• Exceptional listening skills and attention to detail.
• Ability to multitask and manage time efficiently.
• Willingness to work in a fast-paced, dynamic environment.
• Strong interpersonal skills and a customer-centric mindset.

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