Job Description

Roles & Responsibilities

Major accountabilities:

• Identify market insights and opportunities through customer interactions, while scouting centers, key opinion leaders (KOLs), and opinion leaders (OLs) by disease within the assigned territory.
• Execute marketing activities at both central and regional levels, collaborating with Marketing and Medical teams to maximize impact and address specific needs for each patient segment.
• Monitor product performance and external environment using appropriate tools, taking corrective actions when necessary to achieve business objectives and ensure alignment with market dynamics.
• Monitor and control brand budgets, forecasts and expenses and assess the marketing mix of the product to evaluate cost effectiveness and results.
• Strong ability to design and orchestrate a full omnichannel engagement experience.
• Deliver exceptional customer experience through orchestrating the Omni-channels customer engagements and delivering personalized content (Right message/content, Right channel, Right time) to address the customer needs within the specific customer journey.
• Experimenter for different engagement models, sharing feedback and insights and suggestions for improvement.
• Continuously assessing Customer Experience (CX) and promptly attending to Customer feedback and suggestions.
• In depth understanding of patient journey pains and gains.

Desired Candidate Profile

Bachelor's degree in any discipline.

Minimum 3 years of experience in digital marketing or Customer Digital Engagement in pharmaceutical industry

Digital Savvy and demonstrated ability to use digital tools

Strong communication skills with ability to collaborate cross functionally

Fluency in English and Arabic Languages

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