تفاصيل الوظيفة

توظيف

دوام كامل

التصنيف

الخدمات المساندة & الخدمة المنزلية

المجال

العقارات

About the Role:

We are seeking a highly organized and customer-focused *Guest Relations Officer* to oversee the daily operations of our facility. The ideal candidate will have a strong *hospitality background* and extensive experience in managing *housekeeping, security, and guest services* to ensure a seamless and exceptional experience for all occupants and visitors.

Key Responsibilities:

- Manage all building operations, ensuring smooth and efficient day-to-day functioning.

- Supervise and coordinate the *housekeeping team*, ensuring high standards of cleanliness and maintenance. - Oversee the *security team*, including scheduling, training, and ensuring safety protocols are followed. - Act as the primary point of contact for *guest relations*, addressing requests, concerns, and ensuring high satisfaction. - Develop and implement operational policies and procedures to enhance efficiency. - Handle emergencies and incidents promptly, ensuring minimal disruption to operations. - Maintain inventory of supplies and equipment, ensuring cost-effective procurement.

Qualifications & Skills:

- Proven experience in hospitality (hotels, high-end residential properties).- Strong leadership skills with experience managing *housekeeping, security, and guest services teams*.

- Excellent problem-solving abilities and a proactive approach to operational challenges.

- Outstanding communication and interpersonal skills for dealing with guests, staff, and vendors.

- minimum 5 years of experience.

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