Company DescriptionAn architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.Job DescriptionPURPOSE OF POSITIONTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.Key Roles & ResponsibilitiesEnsure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and serviceMeet and greet VIP guests personallyLiaise closely with Concierge, Butler and Raffles Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.Prepare compendiums prior guest arrival and check-into system if necessaryMaintain close contact with Airport Concierge for new arrivals and departuresUpdate and maintain repeat guest history systemPromote Inter-Hotel sales and in-house facilitiesSend prepared welcome cards and amenities to room prior to guest arrivalAttend to special requests by guestsHandle guest complaints and refer them as necessary, follow up on corrective actionReview arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requestsPrepare requisitions for amenities on a timely basisParticipate in regular meetings for all Guest Relations team members, Butlers and Raffles Club staff to facilitate communications and smooth operationsAdhere to OH&S policies and proceduresPerforms related duties and special projects assignedQualificationsPERSONAL ATTRIBUTESStrong written and verbal communication skills in EnglishAble to develop rapport with colleagues and management staffAbility to work cohesively with co-workers as part of a multi-cultural teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with guests and patronsAble to exercise good judgment with difficult guestsQualificationsDegree from School for Tourism & Hotel Management ExperienceMinimum 2 years Guest Relations experience preferably in a four or five star hotelAdditional InformationRaffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates