Job Details

Experience Needed:0 To 1 Year

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential, Monthly Incentives Medical Insurance

Job Categories:

• IT/Software Development

Skills And Tools:

Application SupportIT supportCustomer SupportSQLProblem SolvingTechnical Troubleshooting

Job Description

Job Summary

We are seeking a detail-oriented and proactive Application Support Engineer to provide technical support for business-critical applications. The ideal candidate will troubleshoot issues, support users, monitor system performance, and work closely with development team to ensure high availability and reliability of applications.

Key Responsibilities

• Provide first- and second-level support for internal and external applications
• Diagnose, troubleshoot, and resolve application-related issues in a timely manner
• Monitor application performance, availability, and system logs
• Escalate complex issues to development or infrastructure teams when required
• Perform root cause analysis and document incidents and resolutions
• Support application deployments, upgrades, and patches
• Maintain technical documentation, knowledge base articles, and user guides
• Communicate clearly with users, stakeholders, and technical teams
• Participate in on-call support rotations as required

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Basic understanding of databases, SQL, and application architectures.
• Basic understanding of Microsoft Excel
• Excellent analytical, troubleshooting, and communication skills
• Available to work full-time, on-site, and flexible to support urgent issues as needed.
• Willingness to learn new technologies and adapt to evolving environments.

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