Job Description

• Anticipate guest needs and proactively offer tailored solutions, particularly for VIPs, repeat guests, and special occasions. 
•  Maintain high standards of luxury hospitality aligned with brand guidelines.
•  Supervise and coordinate the Guest Relations team, Train team members on service standards, cultural sensitivity, conflict resolution, And training them to handle inquiries and complaints professionally and effectively.
• Schedule shifts and ensure adequate coverage during peak dining and nightlife hours.
• Ensure compliance with company policies and onboard procedures.
• Lead daily briefings to align the team on guest movements and special events.
• Address service recovery issues related to dining and entertainment promptly.
• Monitor guest satisfaction during peak dining and nightlife hours and resolve issues on the spot.
• ensuring service excellence, prompt issue resolution, and adherence to luxury hospitality standards.
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Job Requirements

• BSc/BA in Hospitality Management is preferred.
• 2-4 years of previous experience as a Guest Relations Supervisor in the Boats and Nightlife industry or fine dining restaurants is a Must.
• Proven experience in systems such as FOH system or related system.
• Proficiency in English; knowledge of additional languages is a plus.
• A customer-oriented and professional attitude.
• An outgoing personality is a Must.
• Outstanding communication abilities is a Must.
• Excellent organizational and multitasking skills.
• Strong leadership and team-management abilities.
  

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