نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : Not Mentioned
المكان : Egypt
الخبرة : 3-5 سنة
الراتب : Not Mentioned
المكان : Egypt
Job Details
Experience Needed:2 To 8 YearsCareer Level:ManagerEducation Level:Not SpecifiedSalary:ConfidentialJob Categories:
Experience Needed:2 To 8 Years
Career Level:Manager
Education Level:Not Specified
Salary:Confidential
Job Categories:
Skills And Tools:
Job Description
At Teradix, we’re not just building software — we’re building a team that genuinely cares about users, impact, and growth.
We’re looking for a Support Manager to take full ownership of our customer support function and help us scale it the right way.
If you enjoy leading people, improving processes, and working close to real users every day, this role is for you.
At Teradix, we’re not just building software — we’re building a team that genuinely cares about users, impact, and growth.
We’re looking for a Support Manager to take full ownership of our customer support function and help us scale it the right way.
If you enjoy leading people, improving processes, and working close to real users every day, this role is for you.
What You’ll Be Owning
- Leading and managing the customer support team end to end
- Supporting buyers and suppliers using the Teradix platform
- Managing support across chat, phone calls, and online meetings
- Owning supplier onboarding and delivering step-by-step training sessions
- Setting the tone for service quality, speed, and professionalism
- Coaching the team, prioritizing workload, and building strong support culture
- Creating and improving workflows, KPIs, and best practices
- Acting as the link between customers, product, and management
- Spotting patterns, fixing root causes, and continuously improving the experience
- Leading and managing the customer support team end to end
- Supporting buyers and suppliers using the Teradix platform
- Managing support across chat, phone calls, and online meetings
- Owning supplier onboarding and delivering step-by-step training sessions
- Setting the tone for service quality, speed, and professionalism
- Coaching the team, prioritizing workload, and building strong support culture
- Creating and improving workflows, KPIs, and best practices
- Acting as the link between customers, product, and management
- Spotting patterns, fixing root causes, and continuously improving the experience
Working Setup
- Working hours: Sunday to Thursday 9:00 AM – 5:30 PM or 8:00 AM – 4:30 PM
- Based in our Maadi office
- 1 day work from home flexibility
- Working hours: Sunday to Thursday 9:00 AM – 5:30 PM or 8:00 AM – 4:30 PM
- Based in our Maadi office
- 1 day work from home flexibility
Why This Role Is Exciting
- You’re not inheriting a rigid system — you help shape it
- Direct impact on customer satisfaction and company growth
- Daily interaction with enterprise users and real business challenges
- A supportive team, open communication, and zero corporate nonsense
- Clear work hours and healthy work-life balance
- You’re not inheriting a rigid system — you help shape it
- Direct impact on customer satisfaction and company growth
- Daily interaction with enterprise users and real business challenges
- A supportive team, open communication, and zero corporate nonsense
- Clear work hours and healthy work-life balance
Job Requirements
What We’re Looking For
- Minimum 4 years of experience in customer support or related roles
- At least 2 years as a Support Team Manager
- Excellent English (spoken and written) is a must
- Strong leadership and communication skills
- Comfortable working in a fast-moving startup environment
- SaaS, tech, or B2B experience is a strong plus
- Someone who takes ownership and enjoys building, not just maintaining
- Minimum 4 years of experience in customer support or related roles
- At least 2 years as a Support Team Manager
- Excellent English (spoken and written) is a must
- Strong leadership and communication skills
- Comfortable working in a fast-moving startup environment
- SaaS, tech, or B2B experience is a strong plus
- Someone who takes ownership and enjoys building, not just maintaining