Job Summary:
We are seeking a skilled Desktop Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role involves troubleshooting, problem-solving, and ensuring smooth IT operations for end-users.

Key Responsibilities:

• Provide first-level technical support to end-users for hardware, software, and network issues.

• Install, configure, and maintain desktop computers, laptops, peripherals, and software.

• Troubleshoot and resolve issues related to operating systems, applications, and connectivity.

• Manage user accounts, permissions, and access in accordance with company policies.

• Maintain inventory of hardware and software assets.

• Document issues, solutions, and maintain a knowledge base for recurring problems.

• Escalate complex issues to higher-level support or vendors when necessary.

• Ensure compliance with IT policies, procedures, and security standards.

Qualifications & Skills:

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).

• Proven experience in desktop support or IT helpdesk roles.

• Strong knowledge of Windows OS, Microsoft Office Suite, and common desktop applications.

• Familiarity with networking concepts and troubleshooting.

• Excellent problem-solving and communication skills.

• Ability to work independently and as part of a team.