Job Description

Roles & Responsibilities

Manage Recreation Team:

• Lead, train, and supervise recreation team ensuring they deliver excellent customer service and adhere to hotel policies.
• Create work schedules for associates, ensuring appropriate coverage for activities and facilities.
• Monitor team performance, provide feedback, conduct training, and handle performance-related issues in collaboration with the Recreation Manager.
• Foster a positive team environment and motivate associates to provide high-quality guest experiences.

Coordinate Recreation Activities and Programs:

• Organize and oversee a variety of recreational programs and events, such as fitness classes, pool activities, sports, arts and crafts, games, and outdoor excursions.
• Develop new and innovative recreational activities based on guest interests and feedback, ensuring programs align with the hotel's brand and guest demographic.
• Manage the scheduling and implementation of activities to maximize guest participation and satisfaction.

Ensure Guest Satisfaction:

• Provide excellent customer service, engaging with guests and ensuring their recreational needs are met.
• Respond to guest feedback and concerns related to recreational activities, resolving any issues promptly and professionally.
• Create memorable experiences for guests by ensuring that recreational activities are fun, safe, and engaging.
• Assist in the planning and execution of special events or themed activities to attract guests and enhance their stay.

Maintain Recreation Facilities:

• Ensure that all recreation facilities, including pools, fitness centers, sports areas, and equipment, are clean, safe, and well-maintained.
• Conduct regular inspections of recreational facilities and equipment, addressing any maintenance or safety concerns.
• Collaborate with the housekeeping and maintenance teams to ensure the upkeep of recreation areas and the availability of necessary supplies and equipment.

Safety and Risk Management:

• Enforce safety regulations and ensure that associates are trained in emergency procedures and first aid.
• Monitor the safety of guests participating in recreational activities and ensure that associates follow safety protocols.
• Address any accidents or incidents promptly, ensuring proper documentation and follow-up.

Budgeting and Inventory Management:

• Assist in managing the recreation department's budget, ensuring that activities and programs remain within budgetary limits.
• Oversee the procurement and inventory management of recreational equipment, supplies, and promotional materials.
• Monitor costs related to recreational activities, making recommendations for improvements or cost-saving measures.

Promote Hotel Recreational Offerings:

• Assist with the marketing and promotion of recreational activities to hotel guests, both in-house and prospective guests.
• Develop promotional materials and collaborate with the hotel s marketing team to highlight the hotel s recreational programs and facilities.
• Provide information to guests about available activities, helping them plan and book events or services.

Administrative Tasks:

• Assist with preparing reports on recreational activities, guest feedback, and team performance.
• Manage reservations and bookings for recreational activities, ensuring smooth coordination of services.
• Maintain accurate records of guest participation, department schedules, and operational expenses.

Additional Responsibilities:

Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Abilities/Key Competencies/Skills:

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Desired Candidate Profile

u>Experience/Certificates/Education/u>

• Experience: At least 3-5 years of experience in recreation or leisure management, preferably in a hotel or resort setting.
• Education: A degree in hospitality management, recreation management, or a related field is preferred.
• Skills & Attributes:

• Strong leadership and team management skills, with the ability to motivate and manage a diverse team.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Creative and resourceful, with the ability to design and implement engaging and innovative recreational programs.
• Financial acumen with the ability to manage budgets and monitor expenses.
• Knowledge of health and safety regulations as they pertain to recreation and leisure activities.
• Proficient in using recreation management software, Microsoft Office Suite, and other relevant systems.
• Proficient in Microsoft Office Suite and recreation management software.

• Language:

• Excellent reading, writing and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.

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