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Job Description

We are looking for a bilingual Community Manager who will be responsible for engaging with audiences, managing communication, and supporting content posting across all social media platforms. The ideal candidate is proactive, detail-oriented, and able to respond professionally in both Arabic and English.

Key Responsibilities

Community Engagement & Communication

Respond to comments, messages, and inquiries in Arabic and English across all social media platforms.

Professionally handle and respond to non-frequently asked questions (NFQs) and unique direct messages with accuracy and confidence.

Maintain a consistent, professional, and brand-aligned voice at all times.

Engage with audiences to build a positive online community and strengthen brand presence.

Lead Handling & Escalation

Identify and immediately send important leads, client inquiries, or sensitive issues to the authorized team member or department.

Ensure clear communication and provide all necessary details when escalating inquiries.

Monitor high-priority messages and ensure proper follow-up.

Assist with content posting, including:

Writing or refining captions

Scheduling posts manually

Uploading content across platforms

Coordinate with team to support daily operational tasks.

Performance & Response Time

Ensure a maximum response time of one hour during working hours across all platforms.

Track and report audience sentiment, message volume, and community behavior when needed.

Monitor and manage online communities across all platforms, including:

Instagram, TikTok, LinkedIn, Facebook, YouTube, and X (Twitter).

Requirements

Fluent in Arabic and English (written & spoken).

Strong communication and customer service skills.

Familiarity with major social media platforms:

Instagram, TikTok, LinkedIn, Facebook, YouTube, X (Twitter).

Ability to work remotely and manage time effectively.

Experience in social media, content moderation, or community management is a plus.

Ability to respond promptly and professionally, even in unexpected scenarios.

Strong judgment when handling leads, inquiries, and sensitive messages

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